Customer Service in Fish and Chip Shops
Aims and Objectives :
- Raise awareness of Customer Service in Fish and Chip Shops
- Understand the benefits and costs of good and bad customer service practices
- Enable staff in a fish and chip shop to provide good customer service
Sections:
- Principles of Customer Service
- Customer Need and Expectations
- Interpersonal Skills and Behaviour
- Responding to Problems and Complaints
Food Safety for Fish and Chip shops
Aims and Objectives
1. Raise awareness of the importance of Food Safety and Food Hygiene in Fish and Chip Shops
2. Enable staff working in a fish and chip shop to work in a hygienic manner to ensure the safety and quality of the product.
Sections:
1. Introduction to Food Hygiene
2. Micro-organisms and Food Poisoning
3. Contamination
4. Pest Control
5. Personal Hygiene
6. Hygiene and Cleaning
7. Food Safety Management (HACCP/SFBB)
Health and Safety for Fish and Chip Shops
Aims and Objectives
- Raise awareness of the Health and Safety Hazards in Fish and Chip Shops
- Understand the benefits and costs of good and bad health and safety practices
- Enable staff in a fish and chip shop to work in a safe manner to ensure the health and safety of themselves, other people who work their and any customers or other visitors to the shop
Sections:
- Introduction to Health and Safety
- Slips, Trips and Falls
- Personal Protective Clothing (PPE)
- Fire
- Electricity
- Manual Handling
- Work at Height
- Work Equipment and Display Screen Equipment
- Safety Signs
- Control of Substances Hazardous to Health (COSHH)
- First Aid